Our Story

CaptionLabs was born to develop a closed captioning solution that is fast, high quality and affordable. Each year, we caption thousands of hours of government meetings, television shows, webcasts, music videos, commercials and infomercials. After years of experience, we understand that one size does not fit all. That’s why we offer tailored services designed for the client’s individual needs, for organizations both big and small.

Our goal is to help make all forms of media accessible to all humanity, in every walk of life. We develop our own software, proprietary systems and processes, a practice which allows us to remain innovative and to stay at the head of the field.

Our captioning facility, known as “The Lab,” is located in Columbus, OH. Our dedicated team of professionals is focused on one goal – providing quick, seamless service for clients around the globe.

What we bring to the table:

- Excellence and Accuracy
  We pride ourselves on it, and our excellent track record allows us to offer a satisfaction guarantee that makes our competition nervous.

- Speed
  We aim to provide the best service and the fastest turnaround in the industry.

- Service
  Service to others is how we got started, and that is just how we’ve be doing business ever since.

Milestones

2005

CaptionLabs made clients’ media more accessible through captioning and subtitling — offering fast turnaround, lower costs and 21-point quality assurance.

2007

CaptionLabs went digital with eCaptioning. Using a proxy video, CaptionLabs could send a CC file to a client who would drop the captions into his own edit suite. More info.

2010

HD captions allow viewers to change the appearance of the captions on their screen. Due to expensive encoding equipment, more clients relied on CaptionLabs. More info.

2012

StationDrop simplified digital delivery to TV stations and replaced the need to ship tapes. No more shipping delays or lost packages! More info.

Our Team

Adam Grover

Adam Grover is the CEO of CaptionLabs. He brought the company to life in 2005, with the goal of making media more accessible. While Adam is a visionary entrepreneur, he also understands the importance of client partnerships. He’s particularly proud of our client retention rate—which is near 100%. Adam still makes himself available to our customers whenever they call. That one-on-one approach, which we call our “Midwest Attitude” is still what sets us apart.

Justin Howell

Justin is our Vice President and oversees our day-to-day operations. Justin thrives on solving our customer’s problems - if you’re stuck at a roadblock, he’s the one you need to call. On the weekends, you can find Justin working on his latest home renovation project, riding his motorcycle, or taking his two daughters, Lily and Jo-Jo, to the park.

Romayne McNab

Romayne, our Chief Operating Officer, hails from the beautiful island of Jamaica! She is an integrative leader that supports the day to day operation and special projects. With a background in Finance, Operations Management and Strategic Leadership she spends her time bringing our latest projects to life. When not at the office, you can find her with her vivacious daughter enjoying the white sand beaches of Jamaica.

Steven Sandoval

Coming to Columbus by way of Los Angeles, Steven prides himself on the quality of his work. As lead captioner, his focus on efficiency and accuracy allows us to get your work out the door quickly. If you ever need a great restaurant recommendation in Columbus, he is the man to ask. When he isn’t in the office, Steven is helping out at his church’s youth ministry, or learning a new song on his guitar.

Lauren Thornberry

Our Captioning Manager, Lauren, oversees our team of transcriptionists and captioners while getting all our projects created, assigned, and finished on time. As a CCAD Alum and toddler mom, multitasking and creative problem solving comes easy, and help her keep everything moving quickly and efficiently from start to finish. If she’s not in the office, you can probably find her playing dinosaurs, or perfecting her red velvet cake recipe.

Cristina Heinzerling

Cristina is from Brooklyn, NY with Mexican, German and Irish roots. She graduated from Wake Forest University with a background in education. Spanish is her first language and she ensures we deliver only the "mejores" Spanish translations! After work, Cristina is probably enjoying family time, listening to music, or planning her exciting future with her fiancé.

James Otto

As our StationDrop manager, James handles all of your broadcast syndication and digital delivery needs. He’s the person that gets your files where they need to be, when they need to be there. Out of the office, James is found playing the latest video games or playing another round of corn-hole.

Our Turnaround

Streamlined Process
When You Just Can’t Wait

We turn out the best product in the least time, period. We specialize in a lightning-fast 24-hour turnaround. We use the best captioning engineers in the business and the coolest new technology to turn out a superior product far more quickly than our competitors. We shorten the lead-time by days by eliminating transit time. No more waiting while your tapes are sitting in a shipping bay in Duluth. With our e-captioning system, we’re able to transfer your files over the Internet. They may get to the office before you do tomorrow. Our 24-hour turnaround time is one more way we put the client first. Quick delivery, personal service and a flawless end result – you’ll find it all at CaptionLabs.

If that isn’t fast enough for you, ask us about our same-day service. We are honest-to-goodness just that fast.

Our Guarantee

Perfect Captions.
On time. Every time.

If you are not thrilled with our service, we don’t expect you to pay.

Believe it — any service you purchase from CaptionLabs will be just as we describe, on-time and as you requested. If you’re not completely satisfied, we’ll refund 100% of every penny paid and pay our competitor to redo the project for you. How can you trust a company that stands behind terms and conditions rather than its products and services? Very simply, you can’t. That’s exactly why our unique 100% satisfaction guarantee makes our competition nervous. But that’s ok, we like to see them sweat. We wouldn’t have it any other way!